Product Details

• Amazon Sales Rank: #203 in Consumer Electronics
• Brand: TomTom
• Model: 1EM0.002.01
• Released on: 2009-04-22
• Dimensions: .41 pounds

Features

• TomTom XL IQ Routes Edition Navigation System
• XL 4.3 inch Widescreen Display: See more and dri
• Pre-Installed Maps of Europe: Your device comes
• TomTom Map Share Technology: Make corrections to
• EasyPort Mount: Your EasyPort mount folds neatly

Manufacturer's Description
The New TomTom XL IQ Routes Edition is easy to use with TomTom award winning software, it works straight out of the box and has clear voice and visual instructions to help you on your journey. Now with IQ Routes and Advanced Lane Guidance.

Box Contains

Customer Reviews

Great product, poor computer software, very poor customer service
After looking at a few comments on this product I find myself in agreement with many of the positive and even some of the negative.

To expound on this, I purchased the XL IQ routes ed (Europe)last Saturday for a trip around Spain next month, with the thought that I'd best get hold of one early enough to get used to the device as a) I had never owned a sat nav before (having been blessed with a pretty good personal GPS and the ability to read a map). and b) having been in cars with others who have used these devices I was concerned they may be more distracting than useful.

I picked this product based on reviews of others and a 5 minute demo from a friend, which to be honest made it look indespensable, even for the things that are often never mentioned about the device, such as the help section, which one would assume is a how to guide, but is infact a set up to get the nearest hosptial/ doctor whether driving or walking even including a first aid guide. Although I've not had to use these features, so cannot advise if any good, what a great feature!

My first trip was a known trip and on the whole it marked the way I would choose, but it still managed to save me 30 minutes off a regular journey time by throwing me down a couple of country lanes, so by now seriously impressed with the device.

So the next thing I do the same as everyone does is connect the device to their PC to make sure they have the latest maps, cameras et al.

As soon as you connect it, it installs the software already pre-loaded on the device (a really nice feature, no disc to lose woohoo!) as soon as it this application is installed (called tom tom HOME) it asks if you would like to update.

!!!IMPORTANT!!!

CLICK CANCEL, DO NOT UPDATE UNTIL YOU HAVE MANUALLY BACKED UP THE DEVICE.

that is the message you should be shown first, how aleading manufacturer of such a product can get you updating before you've backed up a working machine is unbelivable, but just a sign of today I feel, in that once they have your money they no longer care.

Of course, I was not aware and like most clicked the update button, all is well, I disconnect the device turn it on and woohoo a nice tom tom shaped paper weight.

I then spend a week battling customer services, to get this working as I cannot return the device due to it being software and excluded from 28 day returns policy.

In the end I fixed the device myself, as customer service just insisted on forwarding me pre-prepared scripts that were not able to resolve the issue. I'll not go into how I fixed it but I did have to format it and start from scratch, re-installing applications and maps, which athough I'm capable is not something I feel I should have been doing.

Anyway now the device is backed up and working and in summary it is a great product and I would highly recommend it.

Just make sure you back up the device manually before updating (guide on tomtom website) and you should be golden.

Almost perfect - 4.5 stars
This is my second TomTom navigation unit. My first was the original TomTom GO, which I gave to my father just over 2 years ago as the new company car I was given had a navigation unit in it. How I missed the TomTom! You miss the 3D-style intuitive display, the easy tap screen entry. Well, the new XL iq Routes European Edition is just great! It has a really clear display with a non-reflective surface, which is much better that the old TomTom GO shiny-screen.

The display is bigger and the unit is far quicker and more responsive to the satellite signals. I have noted some small map errors when I was in Edinburgh recently. The TomTom was trying to make me turn right into a road that was not there, it was 50 feet above me (North Bridge). I tagged the point on my unit (it says you can do this) with the intention of advising when I upgrade the maps on my computer. I have no idea where the 'tag' point went to? I browsed the map and manually advised but this feature is very cumbersome and probably not as intended, it certainly was not as I had inferred the feature. I will ask TomTom about this but the question is so obscure it may not be understood. But for this small quirk I would give it 5 stars.
I never use the voice for navigation or have need of a bluetooth link to my mobile 'phone (I use a Jabra earpiece), so those features are not needed from the product portfolio. This unit has no Bluetooth and if it had no sound it would be cheaper and for me better too.

The speed travelling and road limit on the bottom of the screen is an excellent addition.
I am yet to use it in Europe but all being well it will be as good there as here. The screen mount is wonderful, being both very solid and quick to attach and detatch.

I wholeheartedly recommend the unit. It is quick, simple, intuitive and accurate.

Good kit, appalling customer service!
I bought this to replace a stolen unit so clearly I like the product. However, on this occasion I've been sorely disappointed by TomTom customer service. This arrived with an out of date map and no matter what instructions I followed from TomTom it would not accept the 'Latest Map Guarantee' download (which takes a while by the way). TomTom's view (after giving my instructions for a Windows PC despite asking what operating system I use - Mac) was that I was not downloading the whole file. Trouble is, it's a single file that is supplied by TomTom from their website and the web is littered with people who have the same problem. So, I've had 6 attempts, including a complete rebuild of the system and now TomTom don't even bother to respond to the trouble calls. The second issue I have is that to get back to where I was before with my 'Map Update Service' which I paid good money for and only received one of the four maps a year, I have to rebuy it but also I have to buy the latest map (as Latest Map Guarantee won't work) at around £75 - so, £170 for the device, £75 for the latest map and then £30 to £40 for the update service. An expensive proposition - there are better value devices out there with better customer service.