Product Details

• Amazon Sales Rank: #104451 in Books
• Published on: 2005-02-01
• Original language: English
• Number of items: 1
• Dimensions: .73" h x 6.68" w x 9.38" l, 1.29 pounds
• Binding: Paperback
• 265 pages

Synopsis
"Managing Business Support Services" is an essential guide for any organization contemplating 'outsourcing' its peripheral services. It provides authoritative strategies for successfully outsourcing IT, customer services, finance, HR, logistics and other business functions; and the latest management 'best practice' set in an international context; advice on contracting suppliers, managing the process and ensuring good governance. The guide also includes recent cases studies from Britannic Assurance, CESPA, Corus, Dara, Hydro One, GM Europe, Mercedes-Benz, Ontario Power, Prudential and Sprint.