Product Description

Zapp! is a modern-day fable that explores the concept of empowerment in easily recognizable and applicable terms. It details what managers and organizations must do to create and maintain an empowered work force - dedicated to constant improvement in terms of quality, output, sales and customer satisfaction. Most managers know that revitalization in their companies must occur from the ground up. But how can they get that message to employees without applying the kind of pressure that makes them even less productive? Much more accessible than other works on parpicitative management, Zapp! shows managers how to encourage responsibility, acknowledgement, and creativity so that employees feel they "own" their jobs. With hands-on examples, Zapp! shows readers the basics that allow them to use this principle in every situation, from large meetings to one-on-one conversations to formal evaluations, and really get results. Zapp! has been inspiring managers worldwide for more than a decade, selling 4 1/2 million copies in 10 languages.

Product Details

• Amazon Sales Rank: #218775 in Books
• Published on: 1999-01-07
• Original language: English
• Binding: Hardcover
• 228 pages

Kenneth Blanchard PhD, co-author of The One-Minute Manager
'Great fun and full of easy to use advice.'

About the Author
Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.

Customer Reviews

Brilliant, simple and useable
This book is the missing link for team builders. It is simple, fun and totally translatable into easy steps that anyone can utilise in any organisation, large or small and even with your family and friends. I even used it in relationships with customers and made them part of the team too!! I couldn't recommend a better book for developing people and team potential - and I have no relationship with the authors!

Communicate Better!
Many people fail to focus on whether or not their message is received. More effective people focus on whether the message is received as they attempt to improve communications so their company can be more successful. ZAPP! also focuses on WHAT message is received. As the book shows, a perceived message can be dispiriting or empowering.

I liked the fact that the book spent as much time on explaining about bad communications as it did on good ones. That is a great way to help people improve.

The only thing I did not like about the book was that the end led into a sales pitch for consulting rather than tips for how to pursue this on your own. It seemed out of keeping in a book about empowerment. Skip the last 2 pages, and you will be left with a better taste in your mouth.

Buy, read, think about, apply, and share this book and the lessons above with your colleagues. That will help you get heart-warming results to go with the heart-warming feeling that reading this book provides. Enjoy!

A lightning bolt of insight!
I had acopy from the company library and now I am going to buy it for myself to refer to. It took me a return train journey to London and back (3.5 hours) to read, and talks about team leadership more clearly than I have ever seen before. I wish my bosses had read it....maybe I will buy them a copy too!