Product Description

Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. “Cram Sheet” tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.

Product Details

• Amazon Sales Rank: #164468 in Books
• Published on: 2004-10-07
• Original language: English
• Number of items: 2
• Binding: Paperback
• 778 pages

From the Back Cover

Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. “Cram Sheet” tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.

About the Author

Dan Balter (MCDST, MCSE), Chief Technology Officer for InfoTechnology Partners, Inc., has co-authored several books, including the best-selling MCSE 70-270 Exam Cram 2.

Philip Wiest (MCDST, MCSE) is a nationally known technical trainer who has presented 2500 Cisco and Microsoft seminars and workshops throughout the world.

Felicia Buckingham (MCDST, MOS Master), an independent contractor who has contributed to several Microsoft Office books, specializes in Microsoft Office training and consulting.

Diana Huggins (MCDST, MCSE) is a veteran IT trainer and has authored several certification books.

Ed Tittel, Series Editor of the Training Guide series and the Exam Cram 2 series, has contributed to more than 100 books on various aspects of computing, including more than 50 titles on various IT certifications. He is also the originator of the Exam Cram series.

Customer Reviews

Certainly a refresher
I have been working with Windows XP for the past 3 + years now and i have to say i know a lot about it. However these books have taught me more about windows XP than i previously knew before!

If you dont know anything about windows XP these books are not for you as you will not pass the MCDST exam just through reading these you will need to do more research. These are GREAT refreshers!!

Concise Revision Book
This book presents the information in a consice format which is useful for reference. The information goes a little bit deeper than the official Microsoft study books and in that way is useful when tackling practice exam questions.

My reason from buying this book was for the Measure-Up practice questions which are budled with the books on a CD Rom. I found this a little dissapointing though as there are only 50 questions. There quite a few questions from the book, it would be nice if these were also included on an interactive CD Rom.

Well written, but out of date now
Well written and friendly book. However, this was written back in 2004 and as such does not contain anything relating to Service Pack 2, so things are badly missing. I suggest you look elsewhere for a study aid if you want to pass this exam in 2008!