Product Description

Provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, expanded edition provides a clear overview of mediation and conflict; a large 'Toolbox' section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. A valuable resource for all working in corporations, government agencies, community organisations and schools.

Product Details

• Amazon Sales Rank: #18182 in Books
• Published on: 1997-08-13
• Original language: English
• Number of items: 1
• Binding: Paperback
• 176 pages

About the Author
Jennifer E Beer is the author of the original Mediator's Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specialising in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.

Customer Reviews

Good information for new and experienced mediators
This is a book for every mediator, new and experienced. It is well organized and covers both the theory and practice of mediation very well. Before every mediation, I review it, together with "Basic Skills for the New Mediator" by Allan H. Goodman. I consider both of these books valuable references.

Recommended for beginners and experienced mediators alike
As a trainer of community mediators, I am often asked to suggest books on the subject. One book I definitely recommend is Jennifer Beer's Mediator's Handbook -- and it is also a book I often go back to myself. It's like having a smart, experienced and helpful colleague available whenever I want, whether for specific problem solving or for more general inspirational conversation!

Thought-Provoking
Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Jennifer Beer is a creative thinker. Don't expect dry advice you already understand. Expect to be stimulated and challenged.