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Customer Relationship Management: How to Turn a Good Business into a Great One
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| List Price: | £22.00 |
| Price: | £18.70 & eligible for FREE Super Saver Delivery. Details |
Availability: Usually dispatched within 24 hours
Dispatched from and sold by Amazon.co.uk
Product Description
This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, how to segment your customers by value, pattern and buying criteria and how to generate a customer culture through the right methods of recruitment and training.
Product Details
- Amazon Sales Rank: #2253354 in Books
- Published on: 2001-03-22
- Original language: English
- Binding: Hardcover
- 230 pages
