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Help!: Art of Computer Technical Support
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Product Details
- Amazon Sales Rank: #1763765 in Books
- Published on: 1991-05
- Original language: English
- Binding: Paperback
- 256 pages
Editorial Reviews
Synopsis
Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
