Product Description

This thorough and practical guide, written by an experienced hotelier and educator, provides all the information needed to buy, set-up and effectively run a small guesthouse or hotel.

Product Details

• Amazon Sales Rank: #385401 in Books
• Published on: 2003-01-08
• Original language: English
• Number of items: 1
• Binding: Paperback
• 208 pages

Review
"'Dan Marshall provides all the information needed to buy, set-up and effectively run a small guesthouse or hotel.' Hospitality"

Hospitality
`Dan Marshall provides all the information needed to buy, set-up
and effectively run a small guesthouse or hotel.'

From the Author
I have written this book for people who are seeking a lifestyle change to help them through a process of decision making in the first instance. This process enables them to decide whether they really want to give up what they have to make the change they think they want to make.

If the decision is now certain, I have tried to give simple and even logical steps to begin a search for a property and then make a case to a potential lender, to enable the purchase to take place.

Thereafter, I have given down to earth tips which I hope will allay fears that begin to appear when it is time to get down to the "nitty gritty" of running a guesthouse or small hotel.

I have stressed the need for systems and processes and the great need for good communication between partners. I have also stressed learning how to "work smart and not hard" although it is fair to say that a business like this does involve some hard work.

I have tried to cover the different "departments" and have also shown how to inject quality into the process. Most importantly, throughout, I have stressed that the key to success is satisfying the customer's needs and meeting and if possible exceeding their expectations.