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Product Details

• Amazon Sales Rank: #61360 in Books
• Published on: 2004-10-05
• Number of items: 1
• Binding: Paperback
• 480 pages

Synopsis
Here's the book you need to prepare for Microsoft's new MCDST exams 70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides: in-depth coverage of all exam topics; practical information on supporting users and troubleshooting applications; hundreds of challenging review questions; and leading-edge exam preparation software, including a test engine and electronic flashcards.

It offers authoritative coverage of all exam objectives, including: Exam 70-271: Installing a Windows Desktop Operating System; Managing and Troubleshooting Access to Resources; Configuring and Troubleshooting Hardware Devices and Drivers; Configuring and Troubleshooting the Desktop and User Environments; Troubleshooting Network Protocols and Services Exam 70-272: Configuring and Troubleshooting Applications; resolving issues related to usability; resolving issues related to application customization; configuring and troubleshooting connectivity for applications; and configuring application security.

From the Back Cover
Here′s the book you need to prepare for Microsoft′s new MCDST exams—70–271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two–in–one Study Guide was developed to meet the exacting requirements of today’s certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the “Best Study Guide” designation in the 2003 CertCities Readers Choice Awards, this book provides:

• In–depth coverage of all exam topics
• Practical information on supporting users and troubleshooting applications
• Hundreds of challenging review questions
• Leading–edge exam preparation software, including a test engine and electronic flashcards

Authoritative coverage of all exam objectives, including:
Exam 70–271:

• Installing a Windows Desktop Operating System
• Managing and Troubleshooting Access to Resources
• Configuring and Troubleshooting Hardware Devices and Drivers
• Configuring and Troubleshooting the Desktop and User Environments
• Troubleshooting Network Protocols and Services

Exam 70–272:

• Configuring and Troubleshooting Applications
• Resolving Issues Related to Usability
• Resolving Issues Related to Application Customization
• Configuring and Troubleshooting Connectivity for Applications
• Configuring Application Security

About the Author
Bill Ferguson, MCT, has been in the computer industry for over 15 years. Bill worked as a Certified Technical Trainer in with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc.

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Customer Reviews

Good book, if it was all there!
I Recently purcahsed this book along with several others, to discover that there was a MAJOR printing error, whilst reading through it. When i reached page 93 i discovered that i was reading something that I had previously read! From page 93 to 124, was exactly the same pages as from 61 to 92, earlier in the book and continued on page 125!
Very Disappointing in this book for this error alothough i did enjoy reading it!

Very good book
This is a good book to start people on the MCDST track, for all those that have commented above they need to read the exam information for any Microsoft exams. The idea is that you have worked with the systems for a few years supporting them, you have then used the book to brush up and revise some exam style techniques then sit the exam. For those who are just interested in sitting the exam you would be better off using a copy of XP and practice using as much of the operating system as you can then revising from the book. You will learn alot more from experience than you will from ANY book.

Sybex books and Microsoft Press books are amongst the best for any Microsoft exam, though the Microsoft Exams do tend to go into alot of detail!!

Good book - with good coverage on all aspects
I do have a basic insight into XP so I thought this would be a good starting point in the IT world. This book goes into detail in all chapters, explaining clearly and concisely - sometimes with the aid of practical exercises. It has also test questions at the end of each chapter - and two bonus exams which are on the accompanied CD. It is a good book and I would recommend it, although I feel you do need additional study guides and/or exam cram books with more exam questions in order to pass the exam.