Product Description

A survey by UMIST of managers working for a leading UK supermarket chain revealed that those with high emotional intelligence (Ei) experienced less stress, enjoyed better health, performed better and reported a better quality of life. This book defines Ei and explains why it is important. It provides a framework for understanding Ei and illustrates how to develop Ei capabilities. In addition, with the aid of a self-assessment questionnaire it offers readers the opportunity of assessing their own Ei. Over all, it aims to stimulate managers to reflect on the changing nature of organizations and the roles that they have to fulfil.

Product Details

• Amazon Sales Rank: #17847 in Books
• Published on: 2001-10-20
• Original language: English
• Binding: Paperback
• 112 pages

Review
"Loaded with practicality; you will be inspired to use your emotions in ways that make you healthier, happier and more productive." -- Dr Hendrie Weisinger, author" Emotional Intelligence at Work."

Customer Reviews

Excellent introduction to EI packed with practical exercises
This book is an excellent introduction to Emotional Intelligence for Managers and Human Resource practitioners and in contrast to other literature currently available provides a simple route map to what can be a complex topic.

Written in a clear and concise style and packed with practical exercises and fun illustrations the writer is able to transfer the theory of emotional intelligence and its varying components into real life scenarios which any reader can relate to. The inclusion of a self-assessment questionnaire is a real bonus and enables the reader to establish where they are now and how they can develop on the Emotional Intelligence components.

If you are involved in the use of Emotional Intelligence within the work environment there is a section dedicated to the development of the Emotionally Intelligent organisation, which includes the use of Emotional Intelligence as a change management strategy.

Overall, this book is easy to read and understand with the range of practical exercises providing the opportunity to put theory into practice. A good practical introduction to a complex subject this book may be small in size but is large on content. I can highly recommend it.

At last EI made practical !
This little pocketbook is a gem. Short on heavy theory and long on practical tips and techniques that help to demystify the concept of EI. This tiny book starts to answer the question "So what do I do to improve my EI score if I feel it is low?" Good pictures,cartoons and diagrams too - made it readable and light on the eye. Well worth a read - well done Margaret !

A very good intro to EI for organisations
I already read four other booklets of the Pocketbook series, and this one has been the best so far. It explains in simple words what emotional intelligence is (although there is no reference to the biology of emotions and the comparison or connection with 'cognitive' intelligence) and, most importantly, why we should develop it (although I must say it sounded a bit materialistic to read about companies who increased their income because of EI provision, but hey, this book is for business people, too).

Generally, it provides a simple, step-by-step approach, with handy resources (such as evaluation questionnaires) that gives to the non-academic reader excactly what he/she needs to know about this construct and how to develop it in practice. However, it should state in the sub-title that it is mostly addressed to organisations and is not oriented towards families and education.