Product Description

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers.

Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he’s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it’s studying the Disney parking system or enrolling students at college; going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it won’t break the budget!

The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.

Product Details

• Amazon Sales Rank: #119273 in Books
• Published on: 2006-06-08
• Original language: English
• Binding: Paperback
• 144 pages

Review

"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006

"A really good handbook and an excellent investment." YE Magazine

Positive review in The Publican, October 2006

Author Article - Tandoori Magazine, October 2006

YE Magazine
A really good handbook and an excellent investment

From the Back Cover

Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think!

Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.

In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost.

This book is for if you'd like to:

• make your customers (and your colleagues) happier, more often
• deliver remarkable results that will fast track your career
• win more customers without spending a fortune
• get repeat orders and referrals from everyone you encounter

Are you ready to shine?

Customer Reviews

Improve your customer service cheaply!
Heppell's latest book is an accessible and practical guide to enhancing customer service. What I especially liked about this book was the practical low/no cost ways to improve customer service. A useful reminder to all of us who work in the field that providing good customer service doesn't have to cost the earth.
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'

easy to read and practical
lots of straightforward info and very accessible. Another slant on great customer service and an extremely enjoyable read is Secret Service: Licence to Thrill Your Customers this really does take you on a journey of discovery. I could not put it down.

fab
This book is brilliant, with fab examples and fills me with inspiration to succeed in work and my business degree.