Customer Service and Sales
Resources to help you develop your capability in customer service and sales.

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3. http://www.TalkingCoaching.com - for articles and podcasts in the areas of talent management, employer branding, employee engagement and coaching

4. http://www.greatpodcasts.biz - for access to Krishna's most popular podcasts

5. http://www.great articles.biz - for access to Krishna's most popular articles

5. http://www.twitter.com/krishnade - follow Krishna on Twitter for daily resources and quick tips
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)Raving FansHow to Talk to Customers: Create a Great Impression Every Time with MAGIC
Raving Fans: Revolutionary Approach to Cust...
by Kenneth H. Blanchard
£4.48
Raving Fans
by Ken Blanchard
£10.42
How to Talk to Customers: Create a Great Im...
by Diane Berenbaum
£13.59
Good to Great: Why Some Companies Make the Leap... and Others Don'tEndless Referrals, Third EditionGravitational Marketing: The Science of Attracting Customers
Good to Great: Why Some Companies Make the ...
by Jim Collins
£13.89
Endless Referrals, Third Edition
by Bob Burg
Gravitational Marketing: The Science of Att...
by Jimmy Vee
£15.29
Presentation Zen: Simple Ideas on Presentation Design and Delivery (Voices That Matter)The Contrarian Effect: Why it Pays (Big) to Take Typical Sales Advice and Do the OppositeBusiness Plan or BUST!: A Comprehensive Tutorial for Starting and Growing Your Business
Presentation Zen: Simple Ideas on Presentat...
by Garr Reynolds
£10.96
The Contrarian Effect: Why it Pays (Big) to...
by Michael Port
£12.59
Business Plan or BUST!: A Comprehensive Tut...
by Dan Boudreau
£18.64
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