 | ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard: Using the standards as a framework for business improvement by David Hoyle
Buy new: £28.38 / Used from: £28.20 I wrote this book for managers and practitioners who want to understand what ISO 9000 is really about and want business benefits from it not simply a badge on the wall.
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 | Quality Management Essentials by David Hoyle
Buy new: £18.39 / Used from: £11.95 I wrote this book for those wanting to get an insight into managing quality rather than managing certification
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 | The Fifth Discipline by Peter M. Senge
Buy new: £12.50 / Used from: £11.51 If you are a Quality Manager this book will change your perceptions of your job and make you think differently about the system you think you are managing
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 | The New Economics: For Industry, Government, Education by WE Deming
Buy new: £15.44 / Used from: £13.44 Very profound and more relevant today than ever before
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 | Kaizen: by Masaaki Imai
Buy new: £71.99 / Used from: £1.89 If the Japanese can do it, you can with this book
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 | Management: Tasks, Responsibilities, Practices (Drucker series) by Peter F. Drucker
Buy new: £16.14 / Used from: £9.99 I refer to this book often and even though its 30 yrs old, its a classic and still relevant
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 | Managerial Breakthrough: The Classic Book on Improving Management Performance by J.M. Juran
Buy used from: £1.77 No quality manager should be without this book for understanding change and control -
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 | Principle-centered Leadership by Stephen R. Covey
Buy new: £7.92 / Used from: £3.89 To influence people you need to adopt certain principles and this book helps you understand these principles as no other
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 | ISO 9000 Quality System Assessment Handbook by David Hoyle
Buy new: £42.74 / Used from: £6.57 I wrote this in 1996 so it predates ISO 9000:2000 but auditing is auditing whatever the standard and this book will still help you improve your auditing skills
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 | The Art of Managing People by Hunsacker
Buy new: £10.95 / Used from: £0.01 Its people who create quality and this book is a classic for helping you understand the factors that affect your ability to manage people effectively
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