| Books to accompany Customer Service SVQs at level 2 and 3. This SVQ was developed by the Institute of Customer Service and SQA. The SVQ challenges individuals and organisations to raise their customer service performance by thinking about what they do now to deliver customer service and how they do it, then considering what needs to be done to meet the standards. | ||
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| S/NVQ 3 Customer Service Candidate Handbook...
by Ms Sally Bradley £22.99 | S/NVQ Level 2 Customer Service (S/NVQ Custo...
£17.89 | Raving Fans: Revolutionary Approach to Cust...
by Kenneth H. Blanchard £4.48 |
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| Perfect Customer Care
by Ted Johns £4.63 |
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Customer Services SVQ
