Product Details
Telephone Skills Pocketbook (Management Pocketbooks)

Telephone Skills Pocketbook (Management Pocketbooks)
By Mary Richards

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Product Details

  • Amazon Sales Rank: #306114 in Books
  • Published on: 2007-07-30
  • Format: Illustrated
  • Original language: English
  • Binding: Paperback
  • 112 pages

Customer Reviews

Offers common sense advice2
This little book offers common sense advice, however, I felt it lacked practical examples. I had hoped it would provide suggested phrases that could be used to handle different situations.