Product Description

This book is "BusinessWeek", "Wall Street Journal Business" and "New York Times Business" Bestseller! "A blunt, entertaining, provocative, relentless, and no-holds barred account of how to build a great image or brand." - James Carville, Author, and Democratic Strategist.In a world where consumers have infinite choices, it's almost impossible to compete without a compelling brand. Creating one, however, requires vision, daring, and the ability to understand the consumer. Above all, brand building requires knowledge of the pitfalls and the opportunities in every business decision. The care and feeding of brands is a battle; "Brand Warfare" provides the strategic ammunition needed to win. "D'Alessandro is that refreshing rarity: a businessman who tells it like it is. And he does just that in his gripping new page-turner." - "Chicago Sun-Times". "With its engaging voice and pull-no-punches tone, this book stands out from the marketing crowd." - "Harvard Business Review". "Practical, psychologically astute and clearly written, this book has much to offer businessfolk of all stripes." - "Publishers Weekly".

---

Product Details

• Amazon Sales Rank: #292702 in Books
• Published on: 2002-09-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 240 pages

From the Back Cover

"BusinessWeek, Wall Street Journal Business and New York Times Business Bestseller!

"A blunt, entertaining, provocative, relentless, and no-holds barred account of how to build a great image or brand."--James Carville, Author and Democratic Strategist

In a world where consumers have infinite choices, it's almost impossible to compete without a compelling brand. Creating one, however, requires vision, daring, and the ability to understand the consumer. Above all, brand building requires knowledge of the pitfalls and the opportunities in every business decision. The care and feeding of brands is a battle; Brand Warfare provides the strategic ammunition needed to win.

"D'Alessandro is that refreshing rarity: a businessman who tells it like it is. And he does just that in his gripping new page-turner."--Chicago Sun-Times

"With its engaging voice and pull-no-punches tone, this book stands out from the marketing crowd."--Harvard Business Review

"Practical, psychologically astute and clearly written, this book has much to offer businessfolk of all stripes."--Publishers Weekly

About the Author

David F. D'Alessandro is CEO of John Hancock Financial Services, a Fortune 500 company. The youngest CEO in the company's history, D'Alessandro spearheaded John Hancock's appearance on The New York Times list as one of the top 100 brands of the twentieth century.

---

Customer Reviews

Reputation Counts: Good Branding Principles Detailed
Mr. D'Alessandro is the CEO of John Hancock in Boston, and rose to that position after starting with the company as head of communications. The many successes that John Hancock has enjoyed certainly relate back to good brand thinking and implementation. Although the book contains many details about John Hancock's experiences, it mostly recounts examples from other companies to provide a full perspective on the difficulties of establishing and maintaining a positive brand image and awareness. My only complaints about the book are that it would have benefited from more context about how branding fits with other critical activities for corporate success and more constructive metaphors than those of warfare and competition.

Most students of marketing will scratch their heads at his list of 10 principles. Yet, I see these principles violated every day by dozens of leading companies. So, even if the rules seem obvious, it easy to go astray.

For example, "It's the brand, stupid." Despite this, few CEOs spend time measuring and understanding what is happening to image and awareness of company brands . . . must less thinking about what needs to be done. Most spend more time in 100 other areas that are mostly unrelated to brands.

Another good example is "If you want great advertising, be prepared to fight for it." I agree with his observation that many marketing executives and advertising agency people will tend to try to produce copy that will be easily accepted by company decision makers, rather than copy that will increase sales and profits. Many CEOs don't even realize how they have been maneuvered. Some don't care, like the CEO whose girl friend was in all of the company's ads. I meet CEOs who like to date the women who appear in the company's ads, so the problem hasn't disappeared.

To my mind, Mr. D'Alessandro is probably best at thinking through event-based marketing. Most companies are horrible in this area. The book is well worth its price just for the sections that explain how to select events to sponsor, how to work with the event's organizers, and how to connect to the event for maximum advantage.

The section on how you use advertising on how to create brand differentiation for relatively undifferentiated products was well done, but is probably too subtle for most to really understand. This section could probably have used some more details and examples.

John Hancock has done a great job of expanding its distribution for life insurance. I would have liked to have had more details about how the company handled the career agents to make this change acceptable to them.

If you just want to take one key idea away from this book, you should focus on the concept that everyone in the company should be constantly asking themselves before acting, "Will it help or hurt the brand?" Although the CEO has to pay attention, it's even more important that everyone else do so too.

Here are some more of the principles:

"Codependency can be beautiful." This is simply the idea that brands help customers by directing them to trustworthy suppliers, while these suppliers can more easily get customers. In a world with more and more choices, this is a more valuable relationship than ever for both sides.

"A great brand message is like a bucking bronco -- once you're on, don't let go." Company executives usually tire of campaigns long before customers do, because the executives have seen the commercials so much more often.

"Use your brand to lead your people to the promised land." This is a very thought-provoking section. He points out that the best people want to work with the best brands. The brand identity helps establish focus and discipline. A brand can also inspire people to accomplish more than they think they can (think of Wal-mart in its early days).

I was introduced to Mr. D'Alessandro more than a decade ago when he was starting to apply these principles at John Hancock. I remember clearly that he articulated the rules to me at that time. I was impressed then, and you should be too when you realize that these are things he has been thinking about and implementing for a long time. This is not just another public relations effort to buff up the image of a CEO. You are learning from one of the top practitioners.

After you have finished enjoying these interesting stories and valuable rules, I suggest that you think about yourself as a brand. What are all the impressions people have about you? How well known are you? How does this situation help or hurt what you want to accomplish? How can you use Mr. D'Alessandro's rules to help?

Then turn these same questions towards a public service activity you support.

Be a brand builder!