Product Description

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Product Details

• Amazon Sales Rank: #6467 in Books
• Published on: 2007-09-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 224 pages

From the Back Cover

The Right Phrase for Every Situation…Every Time

No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

• Dealing with brutal bosses and confrontational coworkers
• Turning explosive situations into mutually rewarding ones
• Handling angry customers and demanding clients
• Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people…when you have “Perfect Phrases.”

About the Author

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

Customer Reviews

Perfect Phrases for Dealing with Difficult People:
Very practical book, easy to read. I have used some of the phrases at work, which given me the confidence that I can deal with tricky personalities.

Three Stars
I've read of few books in this area.
This book is full of common sense phrases to use with difficult situations, but am I going to remember them all? ... not really. If you are the types of person who can remember hundreds of phrases - the buy this book.
For me though - this book doesn't really get to the root of why conflicts happen and how to solve them. I've read a couple of other books that have simple easy to remember theories that once you have read them give tips on how to recognise the different types of difficult people and how to handle them.