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Service Delivery: Part 17 (IT Infrastructure Library)
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| List Price: | £65.00 |
| Price: | £55.85 & eligible for FREE Super Saver Delivery on orders over £5. Details |
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Product Description
This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.
Product Details
- Amazon Sales Rank: #219779 in Books
- Published on: 2001-04-12
- Original language: English
- Binding: Paperback
- 378 pages
Customer Reviews
Essential guide for all those in IT Service Management
At last ! the long awaited partner to the Service Support best practise guide. The book consolidates and updates the previous multi volume set into a single much easier to read form.
It's better in every way - more consise, more up to date and easier to use. Essential for IT staff involved in or interfacing to a service delivery organisation.
