Product Description

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers.

Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he’s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it’s studying the Disney parking system or enrolling students at college; going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it won’t break the budget!

The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.

Product Details

• Amazon Sales Rank: #5831 in Books
• Published on: 2006-06-08
• Original language: English
• Binding: Paperback
• 144 pages

Review

"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006

"A really good handbook and an excellent investment." YE Magazine

Positive review in The Publican, October 2006

Author Article - Tandoori Magazine, October 2006

YE Magazine
A really good handbook and an excellent investment

From the Back Cover

Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think!

Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.

In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost.

This book is for if you'd like to:

• make your customers (and your colleagues) happier, more often
• deliver remarkable results that will fast track your career
• win more customers without spending a fortune
• get repeat orders and referrals from everyone you encounter

Are you ready to shine?

Customer Reviews

Another classic in the making
Another easly to read volume by Micheal.

This shows you how to have the edge in all areas and gives plenty of practical ideas to try.

I love Micheals humour in this and would recomend to anyone.

Better than Brilliant - this book has something for everyone
I got a copy of Michael Heppells second book as soon as it was launched and had read it in two days. With great real life examples, it was very easy to read, and plenty of practical ways to improve the service you give to your cients, that really cost nothing in financial terms (especially important for me as I work for a charity, and need to keep running costs as low as possible). Some of the ideas I already do, but it helped me think of ways to do these better. There were also many new ideas to implement.

I love practical books that you feel you can implement straight away. Michael Heppell's first book was Brilliant, but I think that this one is even better.

WOW
i work in customer services and the little things pointed out in this book really make a difference and if you implement what you read in your job and as a customer you will notice the benefit in both areas.
a great read, made me go out and buy how to be brilliant as well which is a BRILLIANT read as well
highly recommended author and the ideas expressed have a place in all our lives