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Dealing with Difficult People in a Week
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| Price: | £6.99 & eligible for FREE Super Saver Delivery. Details |
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Average customer review:
Product Description
Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide to encourage managers to look for the warning signs and to analyze what it is that makes others tick.
This book has beed fully updated for the In a Week 2002 series relaunch.
Product Details
- Amazon Sales Rank: #380467 in Books
- Published on: 2002-11-29
- Original language: English
- Number of items: 1
- Binding: Paperback
- 96 pages
Editorial Reviews
About the Author
Brian Salter and Naomi Langford-Wood are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.
Customer Reviews
light hearted but tackles the subject admirably
although it is basically a light read, it tackles the subject matter admirably. it looks at why some people are difficult and more importantly how one can try to deal with them. Great if you run a call center or have to deal with snotty customers on a regular basis. Hey, I can only assume that these guys have set up call centers themselves. Cool!
