Product Description

This Fourth Edition helps readers develop the wide–ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.

Product Details

• Amazon Sales Rank: #112261 in Books
• Published on: 2006-03-10
• Original language: English
• Number of items: 1
• Binding: Paperback
• 496 pages

From the Back Cover
Hotel Management and Operations, Fourth Edition helps readers develop the wide–ranging knowledge and analytical skills they need to succeed in today′s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions.

Each of the book′s nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.

Providing a solid introduction to every aspect of hotel management, this Fourth Edition:

• Presents new readings on security and human resources
• Covers all hotel departments, from front office to finance, marketing to housekeeping
• Links advanced theory with real–world problems and solutions
• Features "As I See It" and "Day in the Life" commentary from young managers

Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Fourth Edition is an ideal book for university hospitality programs and management training programs within the hotel industry.

About the Author
Denney Rutherford is the Ivar B. Haglund Distinguished Professor of Hotel and Restaurant Administration in Washington State University′s College of Business and Economics. He is heavily involved in the Educational Insitute of the American Hotel and Motel Association, as well as Council on Hotel and Restaurant Institutional Education.

Michael J. O′Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Customer Reviews

Combines theory of hotel management with day-to-day examples
Very good book to start learning about how to manage a hotel. It combines theory and practice.

Theory: the book gives a general overview of the different departments a hotel has. It is not a very deep analysis, but it gives a good general overview of the role and functions of each department.

Practice: The book also contains the opinion of many people currently involved in the hotel business, how they work, typical day, current issues discussion, etc.

However, for an in depth analysis of one specific department/issue, you should look for another book. It is a great book for beginners in the industry.