Product Description

This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".

Product Details

• Amazon Sales Rank: #57895 in Books
• Published on: 2002-02-02
• Original language: English
• Number of items: 1
• Binding: Paperback
• 160 pages

Customer Reviews

HOw to deal with all sorts of difficult people
Behavious styles, problem people type, handling conflict, effective commumucation, saying no, compalints, authority, step by step guide.

This books is good for anyone who has to deal with all sorts of people. My job involves dealing with all sorts of customers and I have found this book invaluable.