Product Details
Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement)

Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement)
By Richard Y. Chang, P.Keith Kelly

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Product Description

The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.

Product Details

  • Amazon Sales Rank: #1901427 in Books
  • Published on: 1995-03-31
  • Original language: English
  • Binding: Paperback
  • 112 pages