Product Description

"Dealing with Difficult People" looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Product Details

• Amazon Sales Rank: #27698 in Books
• Published on: 2006-06-03
• Original language: English
• Number of items: 1
• Binding: Paperback
• 150 pages

Review
"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." - OS Magazine "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." - Business Executive"

Professional Security Magazine
"Hint and tip-filled...Covers troublesome co-workers and getting the most out of colleagues."

Call Centre Focus
"Will equip you to understand and resolve difficult issues."

Customer Reviews

Excellent study of human nature in easy to read format
I bought this book as a result of my flight being delayed for two hours at Manchester airport.
The title is specific but it could be easily changed to 'Dealing with Life'. It is a very readable guide to dealing with situations and in particular difficult people that we've all had to deal with.
It starts by pointing out that difficult people are just people we have to learn to deal with, and that perhaps we may be difficult people!!
The book categorises the different types of difficult people we have to deal with and high lights the fact that knowing how people habitually respond gives us the opportunity to practice our response to them.
This book is not some academic text book but a very light humerously written book with profound content. You can open it at any page and be captivated..and end up nodding - "Yes I've been there". The advice is light hearted and gentle but written with great wisdom.
This book could easily be placed in the philosophy or religious section in my opinion.
I ended up giving my copy of the book to my client who had a very difficult meeting to attend...the advise may help him to communicate more meaningfully with a very difficult person! Perhaps my flight was meant to be delayed.
I ordered another copy of the book straight away from Amazon!.

A deceptively simple book
'Sound bite' style in places but some good in depth sections as well.
Helps to identify others behaviour and your own!
As the authour says, don't read it cover to cover but keep dipping into it.