Product Description

This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place.

In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book.

* Well-received and innovative strategic operations management text with new cutting-edge material that really does have a strategic emphasis.
* Integrated services ops man material, new issues explored, new cases and up-dated.
* No other book covers such a range of topics - including operations, innovation, supply, services - in such depth by one of the strongest team of internationally renowned authors in POM
* TRP and web material available

Product Details

• Amazon Sales Rank: #191804 in Books
• Published on: 2004-12-17
• Original language: English
• Number of items: 1
• Binding: Paperback
• 432 pages

Tom Mullen, Deputy Director of Operations, Strathclyde Graduate Business School
"Strategic Operations Management is excellent, a real contribution to the developing field of Operations Strategy"

Review
"Brilliant. Compulsory reading for every student in Business/Management Schools. Strategic Ops Mgmnt is brought to life in ten clearly written chapters."

Professor Chris Hope, Professor of Service Quality, Bradford University School of Management

"Strategic Ops Mgmnt provides a good synthesis of a range of thinking into why ops mgmnt is 'strategic', plus excellent short case studies."

Professor Mark Dodgson, Director, Technology and Innovation Management Centre, UQ School of Business, University of Queensland

"Strategic Operations Management is excellent, a real contribution to the developing field of Operations Strategy. A must for all serious students and practitioners alike."

Tom Mullen, Deputy Director of Operations, Strathclyde Graduate Business School

"It is a breath of fresh air in what is the new paradigm in the teaching of operations management.this will be right on target with fulfilling a true strategic approach".

Dr Joseph L. Cavinato, Distinguished Professor of Supply Chain management and senior Vice President, National Association of Purchasing Management, Arizona state university, USA.

"The book sheds new light on the strategic importance of ops mgmnt for the competitiveness of both manufacturing and service organizations".

Professor Ted Lindblom, School of Economics and Commercial Law, Gothenburg University Sweden.

About the Author
By Professor Steve Brown, Professor Richard Lamming, Other John Bessant and Other Peter Jones

Customer Reviews

Excellent link between operations and strategy
This is a comprehensive book that covers the gap in the literature on operations and strategy. The book is well structured, easy to access and understand. Excellent web site support via Butterwoth Hienemann

Brilliant
"Brilliant. This book should be made compulsory reading for every single student in Business/Management Schools. Strategic Operations Management has been brought to life in ten clearly written chapters. Examples from a wide range of contexts have been used to illustrate points. These help the reader relate to the issues covered and to recognise the importance of strategic operations management for the success of organisations of all types - from factory to amusement park, public or private sector, whether for profit or for charitable purposes."

Professor Chris Hope, Professor of Service Quality, Bradford University School of Management

this book is dreadful
this books is a very poor representation of strategic operations management. It is very poorly written, hard to read and make sense of and it seems to be unedited. Further, it uses an awful lot of words to get some very elementary points across. What a discredit to the authors.

Forget this book andy buy Operations Management by Slack - the bible.