Product Description

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Product Details

• Amazon Sales Rank: #83843 in Books
• Published on: 2008-01-18
• Original language: English
• Number of items: 1
• Binding: Paperback
• 504 pages

About the Author
By John Jeston, Business Process Management Consultant at TouchPoint, Australia; and Johan Nelis, Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Consultant at TouchPoint, Australia

Customer Reviews

Excellent and Complete BPM Book
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.

Everyone can process
Sorry for the change of the original quote from Ratatouille ("Everyone can cook"), but I had the same feeling: this book is really an outstanding resource in case you need to know more about the management of processes, methodologies. I think it must be read by all decision makers.

Very clear language, easily understandable for an interested outsider (like me) too.

Jargon and pictures
I'm sorry but I have to disagree with the previous reviewer about this book. The authors have created a complicated and disorganised book that doesn't make much sense to someone with a fairly logical thinking pattern. The book is a great example of the abuse of graphics and tables to try and get a message accross, but eventually just confusing the reader.

It contains a lot of really big words but doesn't say much. I wish I could say I learnt something from it but it's really just a waste of good Brazilian rainforest.