Product Description

Ever been frustrated by a garage over charging? inexplicable debits from your bank account? a shop selling faulty goods? dismissive treatment from your GP? inundated by junk mail? In each case, being able to write an effective letter of complaint will stop you feeling helpless when you know you are in the right. For each kind of problem, the guide gives an explanation of your rights and the obligations of the individual or organisation serving you, together with a summary of the relevant legislation and details of proposed changes in the law. This new edition includes advice on purchasing goods over the Internet and explains how to find out what information a company holds on you. The book goes on to provide you with a "standard letter", with guidance on how to adapt it to your own circumstances. These letters are specially tailored to the problems you might encounter with, for example, accountants, architects, banks, beauticians, builders, state agents, financial advisers, hairdressers, hospitals, hotel and restaurants, insurance companies, local authorities, neighbours, retailers, solicitors and tour operators. You will also find advice on: how to use correctly the language that lawyers would use if they were acting on your behalf; how long to allow respondents to reply to your letter(s); which Act of Parliament to cite in which situation; how to take your claim through the small claims track; which ombudsman, trade association or arbitration scheme to approach for help. Based on the first-hand experience of Consumers' Association's legal department, this book should give you the knowledge and confidence to assert your rights on paper and you no longer have to take "no" for an answer.

Product Details

• Amazon Sales Rank: #558848 in Books
• Published on: 2000-05-25
• Original language: English
• Binding: Paperback
• 288 pages

Customer Reviews

THIS IS A BOOK THAT WILL ENPOWER YOU
How many times have you wanted to complain about something that you have brought that was faulty or recived sub-standard service but not had the the right words or knowledge to do it effectivly? This book is an absolute god send because it really does everything for you. It sets out the letter giving you the right language to use when dealing with companys and individuals and even quotes the appriopriate laws appertaing to your case.
This book covers just about every concivable siuation in laymans terms making it user frindly for anyone. I cant recommend it enough.