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Service Management in Computing and Telecommunications (Telecommunications Library)
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| List Price: | £62.00 |
| Price: | £58.90 & eligible for FREE Super Saver Delivery on orders over £5. Details |
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Product Description
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.
Product Details
- Amazon Sales Rank: #3503819 in Books
- Published on: 1995-12-01
- Original language: English
- Number of items: 1
- Binding: Hardcover
- 140 pages
