Product Description

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.

• This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field
  
• Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management
  
• Combines the latest information on the ISO 9000 quality management system series standards with up–to–date tools, techniques and quality systems
  
• Material has been re–ordered and changes to terminology have been made to bring the book completely up to date
  
• Provides a popular resource for students, academics, and business practitioners alike

Product Details

• Amazon Sales Rank: #12448 in Books
• Published on: 2007-11-08
• Original language: English
• Number of items: 1
• Binding: Paperback
• 640 pages

Review
′This book is an extensive, up–to–date and excellent review of the topics related to TQM. It can be useful for students, researchers and practitioners. The awaited fourth edition will be well received." Angel Rafael Martinez Lorente, Universidad Politecnica de Cartagena

From the Back Cover
This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the fifth edition are chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management. The latest information on the ISO 9000 series of quality management system series standards is combined with up–to–date tools, techniques and quality systems. Some of the material has been re–ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co–author Ton van der Wiele offer insights from a veteran teacher with experience in the latest international practices.

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.

About the Author
Barrie G. Dale is Professor of Quality Management at Manchester Business School. Founder of the International Journal of Quality and Reliability Management, he has been its co–editor for over 23 years. He has authored several other books including, The Road to Quality (1993), Quality Improvement through Standards (2nd edition, 1994), Managing Quality and Human Resources (2nd edition, 1997), Working in Partnership (1998), Managing Business Improvement and Quality (1998), Total Quality Management Blueprint (1999) and Quality Costing (3rd edition, 1999).

Ton van der Wiele is Associate Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam. He obtained his PhD degree from Erasmus University in 1998, and his main research interests are in Quality Management, Performance Improvement, Management Consultancy and E–business. Co–editor of the International Journal of Quality and Reliability Management and European editor of Managing Service Quality, van der Wiele has worked in the field for more than twenty years. He is also coordinator of the global E–Business Research Network.

Jos van Iwaarden is Assistant Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam. He obtained his PhD degree from Erasmus University in 2006, and his main research interests are in Quality Management issues in the automotive industry. He has published over 15 papers in international journals and presented his research at the Academy of Management conference, IEEE engineering management conference, and the Australian and New Zealand Academy of Management conference. He is associate editor of the International Journal of Quality and Reliability Management.

Customer Reviews

A fine guide to the principles of Quality Mangement
Reference books tend to be rather dry and as a result hard to read, however it was a great relief and surprize to find that this book is easily approachable and an entertaining read - as much as a textbook can. Even though it is almost 500 pages long the book is easily held and feels like it will survive quite a bit of handling.

The book covers a huge range of Quality mangement issues, from the Quality Gurus and their teachings, through Total Quality Management, to a large selection of the tools available to the Quality Professional, all of which are well illustrated with clearly drawn line diagrams. For those who require further information on any of the topics discussed in the book there is an extensive reference section at the end of each of the 23 chapters

The print is clear and well chosen to give a crisp easy to read text, even in the small print. Frequent sub-headings break the text into easily read sections - preventing pages of solid text taking over the book, and disheartening the reader from their task.

This is the third edition and I can see it remaining as one of my main reference books for years to come. I wouldn't hesitate in recommending this book to anyone who requires a solid grounding in Quality Management.

a totally comprehensive and valuable academical work
Covers all important aspects of TQM. Avoids biasing to buzz programmes like Six Sigma, BPR and the likes. It was a very valuable reference to my academic study.