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Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources
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| List Price: | £17.99 |
| Price: | £17.09 & eligible for FREE Super Saver Delivery on orders over £5. Details |
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Dispatched from and sold by Amazon.co.uk
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Average customer review:
Product Description
This guide explains how to handle the complicated aspects of managing an organization's telecommunications resources, such as PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, facilities management, cabling, local access, and long distance services. The book offers practical advice on such topics as effective telephone interaction with customers, creating an RFP (request for proposal), buying a telephone system, and setting up a hunt group in order to provide live coverage for important calls.
Product Details
- Amazon Sales Rank: #2982401 in Books
- Published on: 2001-12-01
- Original language: English
- Number of items: 1
- Binding: Paperback
- 300 pages
Editorial Reviews
About the Author
Jane Laino is founder and CEO of Digby 4 Group, Inc., a New York City based professional services company that assists organisations in managing their telecommunications resources. Digby 4 is known for providing clients with a comfortable and comprehensive approach to the purchase and the management of telephone systems and services. Jane writes monthly tutorials for Teleconnect Magazine, a CMP Media, Inc, Publication
Customer Reviews
Too much of a US bias to be useful
Unfortunately this book is very much aimed at the US market, and makes great reference to US technical standards not used or little used in Europe, making this book of limited use for European readers.
