Product Description

Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Chapters include: - Why does customer service matter? - Who are your customers? - How well do you meet your customers' needs? - Avoiding the pitfalls - Motivating people for customer service - Critical success factors - What are the benefits? - Diagnostic questionnaires

Product Details

• Amazon Sales Rank: #119658 in Books
• Published on: 2003-08-07
• Original language: English
• Binding: Paperback
• 112 pages

About the Author
The author Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization.

Customer Reviews

Buy it - Brilliant
This book not only explains the crucial aspects of customer care but ensures that you consider the holistic view. In other words, why schemes usually fail, how to establish a successful one and (more importantly), how to keep it successful.

Previously, I thought that my company was the only one stuck in the mid 20th century but Ted et al strike a cord - if your business is to be a winner in the 21st century you must take notice of the content of this book.

The only problem I found is trying to get top executives to realise that this is what it is all about! But it has given me the incentive to keep bashing them over the head with it!