Product Details

• Amazon Sales Rank: #585451 in Books
• Published on: 1999-05
• Original language: English
• Binding: Paperback
• 340 pages

Synopsis
This text describes how to develop an effective consulting style.

Customer Reviews

Essential
There are 2 books every doctor in training needs to read before becoming a General Practitioner; Pendleton's and this one.

This book is a little hard to read and contains a large amount of information and knowledge. The first part of the book analyses the reasons why some consultations are successful and others aren't. The author explains the concept of the TWO HEADS and then proposes a structural approach to the consultation.

The five steps are not only logical and useful but they are easy to practice. Each topic is accompanied by tips to develop communication skills, mainly rapport building, empathy and influencing skills.

The final chapter of the book explore how to put all the skills in to practice.

This is a hard book to read with nearly 300 pages of dense material and can take a long time to read, but overall is incredibly useful in order to improve the satisfaction of both Doctors and patients in primary care.

Great book for a whole new look at consultations
Neighbour gives you a whole new and definitely refressing look at consultations. It looks odd at first glance, but when you practice it you will see that it works. Highly recommended for GP's, GP registrars and any medical professional, who doesn't have much time, but want his/her consultation to be more productive and interesting.

This is a valuable book for all consultants
This is a valuable book for general practitioners and consultants of all types. It offers a simple formula for a consulting 'journey' that focuses not only on transfer of understanding but also on transfer of ownership. The case illustrations and pictures are amusing and helpful.

Where the book falls down is in its rather uncritical adoption of the notions of Neural Linguistic Programming.