 | Metrics for IT Service Management: ITSM Library by Peter Brooks
Buy new: £33.98 / Used from: £31.22 My book on metrics - an itSMF Best practice book, endorsed by the IPESC
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 | Planning to Implement Service Management (IT Infrastructure Library) by Vernon Lloyd
Buy new: £61.75 / Used from: £37.98 If you want to do ITIL and use only one book, this is it!
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 | Service Delivery: Part 17 (IT Infrastructure Library) by Great Britain. Office of Government Commerce
Buy new: £57.72 / Used from: £4.64 Until the ITIL refresh project is complete, this is the best option for Service Delivery information
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 | Service Support (CCTA): Part 15 (IT Infrastructure Library) by Central Computer & Telecommunications Agency
Buy new: £52.40 / Used from: £21.57 Until the ITIL refresh project is complete, this is the best option for Service Support information
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