Product Details
Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)

Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)
By Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

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Product Description

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

  • Create and manage accounts—for a 360º view of your customers and business
  • Work with Microsoft Dynamics CRM directly from Microsoft Outlook
  • Track customer activity; import and map data automatically
  • Manage campaigns, leads, quotes, contracts, and orders
  • Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

  • Files for building skills and practicing the book’s lessons
  • Fully searchable eBook
  • Sample chapters from related Microsoft Press books
  • WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD

Product Details

  • Amazon Sales Rank: #319645 in Books
  • Published on: 2008-09-10
  • Original language: English
  • Number of items: 1
  • Dimensions: 1.22" h x 7.40" w x 8.94" l, 2.12 pounds
  • Binding: Paperback
  • 442 pages

Features

  • New
  • Mint Condition
  • Dispatch same day for order received before 12 noon
  • Guaranteed packaging
  • No quibbles returns

Editorial Reviews

About the Author

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.