Product Description

Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance.While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training, most notably within the healthcare sector." Safety at the Sharp End" is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes.

Product Details

• Amazon Sales Rank: #86043 in Books
• Published on: 2008-02-28
• Format: Illustrated
• Original language: English
• Binding: Paperback
• 330 pages

About the Author
Rhona Flin (BSc, PhD Psychology) is Professor of Applied Psychology in the School of Psychology at the University of Aberdeen, UK. She is a Chartered Psychologist, a Fellow of the British Psychological Society and of the Royal Society of Edinburgh. Paul O'Connor (BSc, MSc, PhD Psychology) is a U.S. Navy Aviation Experimental Psychologist at the U.S. Navy & Marine Corps School of Aviation Safety. Margaret Crichton (MA, MSc, PhD Psychology) is a Chartered Psychologist and founder of People Factor Consultants Ltd. She has published in both academic and industry journals.

Customer Reviews

A great resource
Books which try to "bridge the gap between theory and practice" are rarely successful - but this is very much the exception. I have worked in this field for 15 years and was prepared to be highly critical but not at all - there is a huge resource of practical examples underpinned by solid theoretical grounding. Managers with an interest in safety can gain insight as can academics looking for ways to teach safety issues in a more vibrant, engaging way. Students can learn what safety and risk is all about. Superb!

Well worth reading
This not only tells you where you will go wrong but gives you ideas on how to error proof so that you can prevent things going wrong.