Product Description

Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research, Beau Keyte and Drew Locher's The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, this volume provides a valuable tool for applying value stream mapping (VSM) to non-production areas. It helps identify office wastes, establish performance metrics, and speed up administrative workflow, so as to improve office efficiency.

Product Details

• Amazon Sales Rank: #152783 in Books
• Published on: 2004-09-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 160 pages

From the Back Cover
Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research, this volume offers a step-by-step approach to applying lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, it provides a valuable tool for applying value stream mapping (VSM) to non-production areas. It helps identify office wastes, establish performance metrics, and speed up administrative workflow, so as to improve office efficiency.

Customer Reviews

A treasure if you work at it
This is not a book to read without putting in some work yourself. The examples are practical across many industries, but you have to use the techniques as you go through the book.

Only get this book if you are prepared to follow its instructions, otherwise you'll get lost.

Been a real help to me.

Lean Administration
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.

I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.

If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.

The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.

Highly recommended..