Product Details
Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques That Get Great Results
By Renee Evenson

List Price: £15.99
Price: £8.85 & eligible for FREE Super Saver Delivery on orders over £5. Details

Availability: Usually dispatched within 24 hours
Dispatched from and sold by Amazon.co.uk

18 new or used available from £7.71

Average customer review:

Product Description

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101.

This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role.

Addresses important customer service areas including:

  • making a good first impression projecting a positive attitude
  • developing trust, establishing rapport, and making customers feel valued
  • confidently handling “difficult” customers and situations
  • interacting effectively face-to-face, and via telephone and e-mail

    • Product Details

    • Amazon Sales Rank: #221786 in Books
    • Published on: 2005-09-01
    • Original language: English
    • Number of items: 1
    • Binding: Paperback
    • 224 pages

    Editorial Reviews

    About the Author
    Renee Evenson has worked in the customer service management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.

    Customer Reviews

    Not a bad read1
    Too academic for me and not really memorable. A book that does have an effect and really makes you think about good customer service techniques is Secret Service: Licence to Thrill Your Customers Now this one I could not put down. The story is totally absorbing and I would recommend it to anyone wanting to motivate themselves into giving better customer service.