 | Living Service: How to Deliver the Service of the Future Today (Financial Times Series) by Marc Silvester
Buy new: £21.24 / Used from: £9.99 How to get first-class customer service that puts the customer centre-stage
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 | Power of Relationship Marketing: Keeping Customers for Life (Financial Times Series) by Tony. Cram
Buy new: £27.54 / Used from: £1.12 Leveraging the benefit of personal relationships to retain customers
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 | Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series) by Tony. Cram
Buy new: £23.74 / Used from: £1.94 ·Looks at the importance of friendships for retaining good customers
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 | Managing the Customer Experience: Turning Customers into Advocates by Mr Shaun Smith
Buy new: £12.49 / Used from: £11.25 Great examples from the business world
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 | Building Great Customer Experiences by Colin Shaw
Buy new: £13.82 / Used from: £10.35 ·Colin Shaws first book exploring the Customer experience paradigm
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 | Revolutionize Your Customer Experience by Colin Shaw
Buy new: £19.72 / Used from: £21.70 Great customer experiences translate into great opportunities and profits
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 | The DNA of Customer Experience: How Emotions Drive Value by Colin Shaw
Buy new: £23.02 / Used from: £18.00 Focuses on the customer, not the organization
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 | The Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers by Bernd H. Schmitt
Buy new: £14.94 / Used from: £5.50 Pinpoints the importance of customer information
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 | Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience by Jonathan M. Tisch
Buy new: £15.29 / Used from: £4.16 Applies the principles of hotel management to running a business
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 | The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers by David Freemantle
Buy new: £5.97 / Used from: £0.13 Full of practical ideas
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 | Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred by Michael Heppell
Buy new: £4.99 / Used from: £4.50 An exciting little book
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 | Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager) by Kenneth H. Blanchard
Buy new: £4.48 / Used from: £1.40 A clearly-written practical guide to good CSM
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 | Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal
Buy new: £3.98 / Used from: £1.75 Verbal techniques for handling customers
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 | The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees by Peggy Carlaw
Buy new: £7.28 / Used from: £6.71 Not that big but useful and readable
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 | Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards by Don Hales
Buy new: £8.81 / Used from: £4.81 |
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