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Lean Service
Toyota Production System: Beyond Large-scale ProductionToyota Production System: Beyond Large-scale Production by Taiichi Ohno
Buy new: £23.73 / Used from: £20.00
This is where Lean started
Understanding Variation: The Key to Managing ChaosUnderstanding Variation: The Key to Managing Chaos by Donald J. Wheeler
Buy used from: £27.39
This is a little gem of a book. The theory of variation is probably the single most important concept to understand when moving to a lean environment. Very well written, simple and practical. Great in
The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office ProcessesThe Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes by Beau Keyte
Buy new: £25.17 / Used from: £34.72
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.
Fourth Generation Management: The New Business ConsciousnessFourth Generation Management: The New Business Consciousness by Brian L. Joiner
Buy new: £14.44 / Used from: £1.61
Foundation work to get your thinking in the right place.
Lean Solutions: How Companies and Customers Can Create Value and Wealth TogetherLean Solutions: How Companies and Customers Can Create Value and Wealth Together by Daniel T. Jones
Buy new: £19.13 / Used from: £2.97
A fusion of Lean Service and Production
The New Lean Toolbox: Towards Fast, Flexible FlowThe New Lean Toolbox: Towards Fast, Flexible Flow by John Bicheno
Buy used from: £30.00
One of the better collections of Lean tools and methods
Sense and Respond: The Journey to Customer PurposeSense and Respond: The Journey to Customer Purpose by Stephen Parry
Buy new: £28.50 / Used from: £11.95
Lean Service is more than process, its a new way to design and operate your business
Lean Solutions: How Companies and Customers Can Create Value and Wealth TogetherLean Solutions: How Companies and Customers Can Create Value and Wealth Together by Daniel T. Jones
Buy new: £9.94 / Used from: £7.02
Lean Solutions provides the much needed linkage between manufacturing and service