Product Details

• Amazon Sales Rank: #503 in Software
• Brand: PC Tools
• Released on: 2007-09-26
• Platforms: Windows 98, Windows Vista, Windows XP

Manufacturer's Description

Spyware Doctor has the most advanced update feature that continually improves its Spyware fighting capabilities on daily basis. As Spyware gets more complex to avoid detection by AntiSpyware programs Spyware Doctor responds with new technology to stay one step ahead.

Spyware Doctor is advanced technology designed specially for people, not experts. That is one reason why it won the People's Choice Award in 2005 and 2006. It is automatically configured out of the box to give you optimal protection with limited interaction so all you need to do is install it for immediate and ongoing protection.

Spyware Doctor's advanced OnGuard technology only alerts users on a true Spyware detection. This is significant because you should not be interrupted by cryptic questions every time you install software, add a site to your favorites or change your PC settings. Such messages can be confusing and lead to undesirable outcomes such as inoperable programs, lost favorites or even Spyware being allowed to install on the system. We've done the research so you don't have to.

Box Contents

Customer Reviews

Buyer Beware
SD is, in my opinion, a great product, but I have established (after many years of use) that their customer service is truly dreadful.

Recently, I took out a subscription for Spyware Doctor . I had had a previous version of SD with Antivirus, but didn't want to pay for antivirus software I don't need/want, so I uninstalled the old version and bought a completely NEW subscription of SD (ONLY). I downloaded the software and ran the executable, following the instructions, but when I click on the 'Spyware Doctor' shortcut (or go through start>programs), I am told that I need to perform a Smart Update to download the malware removal databases (it doesn't open up the regular SD window). If I click on this it tries to go into a smart update and then tells me that my subscription has expired and I need to renew it! (It takes me to the web page to do so, of course.)

I have so far had SD for SEVEN days (for which I am paying, of course) but cannot use it, of course. I submitted a customer help request - literally seven days ago (so much for the 'we endeavour to reply within 24 hrs' message that comes back) - and have heard absolutely nothing. I am not a PC idiot, but am completely stumped by this problem and it seems that PC Tools are happy to snap up my cash, but then provide NOTHING in the way of support.

I have now e-mailed the support folks, but am not optimistic. I am truly frustrated and intend to resolve this and then go elsewhere for malware protection - I've been a loyal customer of PC Tools for some years, but am thoroughly cheesed off. I see on the WWW that they have been bought out by Symantec - I wonder if that has made the difference?

Poor, poor online service from Spyware Doctor (again no Activation Code)
I recently purchased Spyware Doctor (Amazon delivered as usual) and surprise, surprise I too experienced the "missing" manual and activation code from the box. I contacted the Spyware Doctor Support team four times via email requesting the missing activation code and each time "support" suggested I send the product back to Amazon. In this internet age of immediacy I was disappointed with the lack of responsibility and the response from Spyware Doctor's support team. I would recommend the FREE version of this programme (no support required) which is available via a little searching on a major search engine site. Sadly this is one frustrated and indeed one lost customer for Spyware Doctor.

No activation code
Also had no activation code with the retail version. This is a good piece of software but you are better off downloading it straight from their website. It is also worth checking out their FREE security software (e.g. AntiVirus, Firewall Plus, and ThreatFire).