Product Description

Full support for the latest NVQ/SVQ Level 2 Customer Service standards

Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

• Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
• 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

Product Details

• Amazon Sales Rank: #47639 in Books
• Published on: 2007-06-29
• Original language: English
• Binding: Paperback
• 384 pages

Customer Reviews

Customer Service NVQ Level 2 by Sally Bradley
I wanted to finish of this NVQ as quickly as possible so purchased this title. I wasn't disappointed it contains all the information you need to amaze your assessor and IV with your knowledge and work.

Each unit and chapter is covered in some detail with help on how to complete each one.

This book does exactly what I needed to and as given me a thorough understanding of what is expected in this NVQ.

Invaluable sudy aid
I bought this for my daughter who has completed the course. She found it invaluable, and it certainly helped her to get full marks on every section. This book is well laid out and easy to read. Lot's of illustrations and memory aids. Very easy to follow and interesting, so much better than the textbooks 'When I was a Gal!'