Product Description

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
∗ Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
∗ Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
∗ Shows managers how a BPO strategy can save the company money and create jobs domestically.
∗ Both authors are consultants and advisers to industry–leading companies and frequent speakers at business forums and conferences.

Product Details

• Amazon Sales Rank: #625742 in Books
• Published on: 2005-05-03
• Original language: English
• Number of items: 1
• Binding: Paperback
• 230 pages

From the Back Cover
ESSENTIALS OF BUSINESS PROCESS OUTSOURCING

Full of valuable tips, techniques, illustrative real–world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in strategic project management.

"The international banking industry is taking advantage of business process outsourcing (BPO) in many of its processes and finding great success. This book will help those who haven′t yet explored BPO or who are only now getting started."
—Richard van Rensburg, Senior Vice President for Outsourcing, Bank of America

"This book should be part of the library of every executive or manager involved in making decisions in this area."
—Marty Abbott, Senior Vice President for Technology, eBay, Inc.

"Case histories reinforce the expert ′how–to′ advice, and useful chapter bibliographies provide access to additional source material."
—Dr. David Zomick, BPO consultant, Former chief scientist of Honeywell International

"I wish I had this book years ago. BPO will absolutely change the way you think about your business."
—Carl Gentile, Chief Information Officer, TXI, Inc.

"BPO is the single most important business innovation over the next five years. If the race is won by the swiftest, you can′t afford not to read this book and learn more about this global phenomenon."
—Brian A. Coates, Senior Vice President and Chief Financial Officer, Aluma Enteprises, Inc.

About the Author
Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.
Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.

Customer Reviews

Insightful!
Rick Click has focused on particular areas of Business Process Outsourcing (BPO) such as relationship management, project management and risk management. However, an extensive account of the BPO process is also provided. Illustrations of the BPO teams and their formation and relationships are well structured and explained.

Click has managed to produce an interesting guide to BPO, which clearly examines every stage of it and sets good examples as to how - not to make errors that will cost in both money and time in a BPO project.

I would highly recommend this book to anyone seeking to gain a valuable insight to the BPO process and its management.