Product Description

Over the last decade, the number of services that can be outsourced has grown exponentially. Yet research suggests that 50 percent of outsourcing contracts signed during the last three years will fail to meet expectations.

Gartner sourcing experts Linda Cohen, Denise Underwood and Allie Young argue that this is because most organisations are utilizing ad-hoc approaches to outsourcing that are both short-sighted and ineffective.

Based on extensive, multiyear research, this book unveils a new operational model ‘multisourcing’ that seamlessly blends internally and externally delivered services not just to cut costs or gain efficiencies, but to maximise growth, agility and bottom-line results.

Through practical frameworks and illustrative company examples, the authors guide managers in creating a customised plan for managed multisourcing.

Product Details

• Amazon Sales Rank: #138172 in Books
• Published on: 2005-11-01
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 243 pages

About the Author
Linda Cohen is a Managing Vice President in Gartner Research, where she leads the Strategic Sourcing practice. Allie Young is a Vice President, Gartner Research in the Strategic Sourcing practice.

Customer Reviews

Stretched from a white paper to a book
Multisourcing is a topic that was very popular in outsourcing circles in 2006, partly because Gartner - the employer of these authors - promoted the concept heavily. It has merits as a strategy and this book details those benefits, but it also falls down in a number of ways. The case studies are not meaty or interesting and there is no sense of the 'real world' - it feels very theoretical. Essentially the topic would make a good white paper, but has been stretched out to book length, and it suffers for that.