 | Metrics for IT Service Management: ITSM Library by Peter Brooks
Buy new: £33.98 / Used from: £31.22 Very practical and readable.
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 | Managing Successful Projects with PRINCE2 by Great Britain. Office of Government Commerce
Buy new: £49.59 / Used from: £23.48 Definitive guide to Prince2 Methodology and Pactitioner Exams
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 | Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George
Buy new: £14.34 / Used from: £13.12 Good case studies - specifically geared to transactional processes like IT
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 | Six Sigma for IT Management (ITSM Library) by S den Boer
Buy new: £35.14 Nice to find a book which brings together Six Sigma and IT
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 | Six Sigma and Minitab: A Complete Toolbox Guide for All Six Sigma Practitioners (2nd edition) by Quentin Brook
Buy new: £23.69 / Used from: £69.27 This is the only book I could find on using the Minitab software for six sigma stats and data analysis.
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 | The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed by Michael L. George
Buy new: £6.67 / Used from: £4.66 A handy pocket guide to all the tools.
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