Product Description

Support the environment and independent authors by purchasing 'Print-on-Demand' books Under the Health and Safety at Work Act 1974 and changes to Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) employers have a duty of care for reducing the risk of harm from violence, ensuring that staff receive adequate training and guidance. Not all employers can afford the thousands of pounds that it can cost to send staff on training courses to learn how to manage violent and aggressive situations. This book has been written to teach how to manage violence and aggression that is directed at you and others within the workplace. In my working career within the care and the retail industries I have been involved in over 1000 incidents involving high levels of violence and aggression, with over 300 of these potentially being life threatening. All of the skills and techniques have been tried and tested successfully on many occasions in real life situations.

Product Details

• Amazon Sales Rank: #873005 in Books
• Published on: 2008-08-07
• Released on: 2008-10-14
• Original language: English
• Number of items: 1
• Binding: Paperback
• 134 pages

About the Author
The author has over 10 year experience dealing with high levels of physical and verbal aggression and conflict in retail and social care settings. He trained as a Behaviour Management Conflict Resolution Instructor and as a Therapist and has experience of effectively managing over 1000 violent and aggressive situations.

Excerpt. © Reprinted by permission. All rights reserved.
Chapter One...Introduction...Under the Health and Safety at Work Act 1974 and changes to Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) employers have a duty of care for reducing the risk of harm from violence, ensuring that staff receive adequate training and guidance.

Any harm caused by violence has to be reported just like any other accident or injury caused whilst the employee is carrying out their duty.

Any death caused by failure of an employer to ensure that the risk of injury from violence is reduced can result in the employer being found negligent and can lead to a manslaughter prosecution.

Not all employers can afford the thousands of pounds that it can cost to send staff on training courses to learn how to manage violent and aggressive situations.

Even when employers do send staff on these courses the staff will still need regular refresher courses which means further expense on the part of the employer every six months or so.

Added to this is the cost of training all new staff when they start employment. In the nursing and care sectors especially where there is an increased risk of encountering violence or aggression and a high staff turnover, it can be impractical to not have staff on shift. Or have under skilled staff on shift, until you have enough staff to make the cost of training them worthwhile.

What is taught in this book is based on the latest understandings of anger and what it needs to keep it burning. From these understandings come a number of skills and abilities that you can learn that avoid supplying that fuel the anger so desperately requires.

Most of the skills and techniques are based on refining natural responses. By doing this it makes them easier to learn and remember and turn into instinctive responses.

This book contains a variety of effective de-escalation techniques and explains how to manage the aftermath of an incident and how to support anyone distressed by an aggressive incident.

The book is designed in a way that allows it to be incorporated into your current training courses, or to be used to update and compliment existing courses on restraint training or managing aggression.

This book has been written to teach how to manage violence and aggression that is directed at you and others within the workplace.

In my working career within the care and the retail industries I have been involved in over 1000 incidents involving high levels of violence and aggression, with over 300 of these potentially being life threatening.

This book is based on skills and experiences that I have gained over the years to create an effective approach to managing violence and aggression whilst maintaining your own safety and the safety of others around you.
All of the skills and techniques that you will be reading about and learning have been tried and tested successfully on many occasions in real life situations.

In many professions, like the care sector, or nursing, or teaching, the staff often have to maintain their duty of care for the person being aggressive. If the staff cause pain to the aggressor they are likely to also cause long term harm to their relationship with that person.

At the end of most of the chapters there are some exercises that you can do if you are using this for training purposes

It is advisable that you incorporate into regular staff meetings a section on dealing with violence and aggression in your workplace. Preferably also having an experienced and highly competent person to offer to demonstrate any techniques if necessary. In this section of the staff meeting, any issues relating to aggressive incidents that have happened or any ongoing aggressive incidents can be discussed and strategies for managing them or refreshers of techniques can take place.

I also recommend that you have a daylong refresher every six months or so to keep the contents of this book freshly in mind where all the staff can also take time to discuss issues relating to the management of violence and aggression. Unfortunately many companies don't discuss the topic of how to manage violence and aggression if it should arise. They just ignore the subject until it happens. By then it is too late. I have known staff to find themselves in highly challenging situations with no guidance on what to do, how to manage the situation, who to contact, what recording and reporting is required. All of these issues should be raised in the same way as every employee should know fire procedures.

Customer Reviews

Human Givens added to TEAM TEACH makes a good mix
This is a book written by someone that has been in lots of conflict situations and used what he describes. I think this was the real draw for me, rather than a book written by an academic person with no practical experience.

I enjoyed this book, the focus being on maintaining your safety, reducing risk, not taking unnecessary risks and thinking about the aggressors emotional needs.

In places there were spelling mistakes and other writing errors and I feel a proof reader was probably not used. I didn't mind this too much as I was more focused on the information I was reading.

It would have been nice to see a little more depth in places but having examples of real situations helped me to see how the material applies in real situations.

I have found the strategies in the book really helpful. Both the strategies for remaining calm and controlled and for managing situations.

I noticed that many of the ideas are based on the TEAM TEACH Approach to conflict resolution and behaviour management with ideas from Human Givens Therapy. I feel this adds quality to the training and a depth of common sense.

Do not buy
This book is poorly written, in places the english is awful. Some of the information in the book is at best misleading and at worst potentially dangerous. As a conflict management trainer I read this book from a professional viewpoint with knowledge of different conflict strategies. This author seems to have tried to collect ideas from elsewhere and then precis them and repackage them as something new. The end result being almost no detailed information and surprising explanations of conflict situations.